Plan Your Visit

Visiting Guidelines

The Museum is Open to the Public!

We look forward to welcoming you to the Dallas Holocaust and Human Rights Museum. By visiting the Museum, you agree to the policies and guidelines below.

Face masks for visitors, staff, and volunteers are optional as of March 1, 2022.

Admission to the Museum
Entrance to the Museum’s exhibitions requires a ticket. Tickets may be purchased in advance or upon arrival at the Guest Services Desk. We strongly recommend pre-purchasing your tickets online to ensure that your desired visit time is available. Please click here to Get Tickets.

Due to the high volume of student groups on weekday mornings, we recommend you visit the Museum in the afternoon after 1:00 p.m. on weekdays or visit during the weekend.

The Museum does not offer refunds for purchased tickets.

The Museum is not recommended for children under twelve.

Your admission includes access to the following areas of the Museum:

  • Permanent Exhibition: Plan to spend 2 to 3 hours exploring the Holocaust/ Shoah, Human Rights, and Pivot to America wings.
  • Dimensions in TestimonySM Theater: Runs on the hour every hour with the first experience beginning at 11:00 a.m. and the last experience beginning at 4:00 p.m. Space is limited. You can make reservations at the Guest Services Desk when you arrive at the Museum.
  • Cinemark Theater: Voices of Courage, a 45-minute film that features local Holocaust Survivor interviews, runs every hour on the hour with the first one beginning at 10:00 a.m. and the last one beginning at 4:00 p.m.
  • Caruth Fund at Communities Foundation of Texas Special Exhibition Gallery.

The Museum does not guarantee access to all exhibitions and theaters at all times. The entrance to the Museum's permanent exhibition closes at 4:15 p.m. If you arrive after 4:15 p.m., you may still visit our special exhibition gallery, Museum store, and courtyard. 

Security Checkpoint at Museum Entrance
All visitors who enter the Museum must pass through security. All bags are X-rayed and subject to search. No weapons or hazardous materials will be allowed into the Museum. No bag larger than 19” tall, 17” wide, and 8” deep will be permitted into the Museum. We do not offer a bag/coat check, or storage area for strollers. Please plan accordingly before you visit the Museum.

View Museum policy on prohibited items here.

The Museum’s visitor entrance is located on Houston Street. The Museum’s student group tour entrance is located on Ross Avenue.

Discounted Admission
The Dallas Holocaust and Human Rights Museum is proud to participate in Museums for All, a signature access program of the Institute of Museum and Library Services (IMLS), administered by the Association of Children’s Museums (ACM). Visitors to the Museum can present their SNAP EBT card to a Museum Experience Associate at the Guest Services Desk to receive admission at $3.00 per person, for up to four people.

The first full weekend of every month is a Bank of America Museums On Us Weekend! Bank of America cardholders and employees and Merrill Lynch employees receive FREE admission to the Museum with ID. Limit one per visitor. How do I secure my Bank of America complimentary ticket? Simply present a valid ID and Bank of America or Merrill Lynch card to the Guest Services Desk. 

Save with CityPASS! Dallas CityPASS saves 49% off admission to Dallas Holocaust and Human Rights Museum plus 3 more top Dallas attractions. Selecting a DHHRM visit date now is NOT required with CityPASS. Visit the attractions at your own pace, in any order, over a 9-day period. Purchase CityPASS online for immediate, paperless mobile delivery.

Museum Accessibility
The Museum is accessible to people with disabilities and complies with the Americans with Disabilities Act (ADA). Museum entrances, interior travel routes, theaters, and restrooms meet these standards.

Before coming to the Museum, families and individuals with sensory needs can download the free KultureCity app to read about sensory features that are available in the Museum and where to find them. The app includes a “Social Story” that provides a preview of what to expect during a visit.

Video and interactive components in the permanent exhibition are captioned in English and Spanish. The Museum offers a free, downloadable 90-minute phone-based app with a self-guided tour in English and in Spanish. 

Stroller Policy
While inside the Museum’s theaters, strollers are only allowed in designated areas due to safety concerns

Photography
Photography is permitted in the Museum providing it is conducted without disruption to Museum operations and visitor experiences and does not affect the safety of the exhibitions and artifacts. Flash, video, or live-streaming is prohibited.

Food and Drink Policy
Outside food or drink are not permitted in the Museum.

SANITARY AND CLEANING MEASURES

  • There are numerous hand sanitizer stations throughout the Museum.
  • We have increased cleaning of high-touch areas.
  • We have modified Wings, Galleries, and Theaters to ensure that proper social distancing can be observed.
  • We have implemented deep-cleanings after each film showing.
  • We have placed directional signage throughout the Museum.

Staff members are on hand to answer your questions and make your visit safe and comfortable.

An Immersive, Interactive Journey Unlike Any Other

Please join us for a visit. Unforgettable doesn't begin to describe the experience.