Plan Your Visit

Visiting Guidelines

The Museum is Open to the Public!

In compliance with the emergency order of Dallas County Judge Clay Jenkins, all guests, staff, and volunteers must wear face masks for the duration of their visit.  We ask that all guests social distance at least 6 feet apart while in the Museum.

The Dallas Holocaust and Human Rights Museum is open!

We have modified our hours to Wednesday – Sunday from 10:00 a.m. to 5:00 p.m.

SANITARY AND CLEANING MEASURES

  • There are numerous plexiglass “shields”, hand sanitizer stations, and bleach wipes available throughout the Museum.
  • We have increased cleaning of high-touch areas.
  • We have modified Wings, Galleries, and Theaters to ensure that proper social distancing can be observed.
  • We have implemented deep-cleanings after each film showing.
  • We have placed directional signage throughout the Museum.

We have numerous staff members on hand to answer your questions and make your visit safe and comfortable.

We look forward to welcoming you at the Dallas Holocaust and Human Rights Museum. By visiting the Museum, you agree to the policies and guidelines below.

Security Checkpoint at Museum Entrance
All visitors who enter the Museum must pass through security. All bags are X-rayed and subject to search. No weapons or hazardous materials will be allowed into the Museum. No bag larger than 19” tall, 17” wide, and 8” deep will be permitted into the Museum. We do not offer a bag/coat check, or storage area for strollers. Please plan accordingly before you visit the Museum.

View Museum policy on prohibited items here.

The Museum’s visitor entrance is located on Houston Street. The Museum’s student group tour entrance is located on Ross Avenue.

Admission to the Museum
Entrance to the Museum’s exhibitions requires a ticket. You can buy a timed ticket in advance here.

The Museum does not offer refunds for purchased tickets.

The Museum is not recommended for children under twelve.

The Museum does not guarantee access to all exhibitions and theaters at all times. The entrance to the Museum's permanent exhibition closes at 4:15 p.m. If you arrive after 4:15 p.m., you may still visit our special exhibition gallery, Museum store, and courtyard. 

We urge you to purchase your ticket in advance of your visit. Please click here to
Get Tickets.

The first full weekend of every month is a Bank of America Museums On Us Weekend! Bank of America cardholders and employees and Merrill Lynch employees receive FREE admission to the Museum with ID. Limit one per visitor. How do I secure my Bank of America complimentary ticket? Simply present a valid ID and Bank of America or Merrill Lynch card to the Guest Services desk. Due to COVID-19 precautions, there are no pre-reserved Bank of America tickets and entry will be available on first-come-first-served basis.

Museum Accessibility
The Museum is accessible to people with disabilities and complies with the Americans with Disabilities Act (ADA).  Museum entrances, interior travel routes, theaters, and restrooms meet these standards.

Video and interactive components in the permanent exhibition are captioned in English and Spanish.  The Museum offers a 90 minute phone-based app tour in English and in Spanish.  Also, an American Sign Language (ASL) tour of the Museum is available for people with hearing impairments upon request. Please contact the Museum Experience staff at 214-741-7500 four weeks in advance to make arrangements.

Stroller Policy
Due to safety concerns, strollers are not allowed in Museum theaters.

Photography
Photography is permitted in the Museum providing it is conducted without disruption to Museum operations and visitor experiences and does not affect the safety of the exhibitions and artifacts. Flash, video, or live-streaming is prohibited.

Food and Drink Policy
Outside food or drink are not permitted in the Museum.

An Immersive, Interactive Journey Unlike Any Other

Please join us for a visit. Unforgettable doesn't begin to describe the experience.