Plan Your Visit

Visiting Guidelines

The Dallas Holocaust and Human Rights Museum is temporarily closed.

Given the recent spike in COVID-19 cases in Dallas County and the rollback of the State’s phased reopening, we have decided to pause our plans to reopen on July 8 and have cancelled our Member-Only Days on July 1 and July 2.

While we feel confident that we can reopen the Museum safely and protect our staff and visitors, we are part of a larger community.  We believe it is important to support Governor Abbott’s, Mayor Johnson’s and Judge Jenkins’ appeals for Dallasites to stay home, if at all possible, to be good community partners and neighbors. While museums are still allowed to be open at 50% capacity, opening at this time does not feel responsible.

We look forward to welcoming you at the Dallas Holocaust and Human Rights Museum. By visiting the Museum, you agree to the policies and guidelines below.

Security Checkpoint at Museum Entrance
All visitors who enter the Museum must pass through security. All bags are X-rayed and subject to search. No weapons or hazardous materials will be allowed into the Museum. No bag larger than 19” tall, 17” wide, and 8” deep will be permitted into the Museum. We do not offer a bag/coat check, or storage area for strollers. Please plan accordingly before you visit the Museum.

View Museum policy on prohibited items here.

The Museum’s visitor entrance is located on Houston Street. The Museum’s student group tour entrance is located on Ross Avenue.

Admission to the Museum
Entrance to the Museum’s exhibitions requires a ticket. You can buy a timed ticket in advance here.

The Museum does not offer refunds for purchased tickets.

The Museum is not recommended for children under twelve.

Peak student group tour and field trip times occur during September through May, Mondays through Fridays from 9:30 a.m. to 1:00 p.m.

The Museum does not guarantee access to all exhibitions and theaters at all times. The entrance to the Museum's permanent exhibition closes at 4:15 p.m. If you arrive after 4:15 p.m., you may still visit our special exhibition gallery, Museum store, and courtyard. 

We urge you to purchase your ticket in advance of your visit. Please click here to
Get Tickets.

The first full weekend of every month is a Bank of America Museums On Us Weekend! Bank of America cardholders and employees and Merrill Lynch employees receive FREE admission to the Museum with ID. Limit one per visitor.

Museum Accessibility
The Museum is accessible to people with disabilities and complies with the Americans with Disabilities Act (ADA).  Museum entrances, interior travel routes, theaters, and restrooms meet these standards.

Video and interactive components in the permanent exhibition are captioned in English and Spanish.  The Museum offers a 90 minute phone-based app tour in English and in Spanish.  Also, an American Sign Language (ASL) tour of the Museum is available for people with hearing impairments upon request. Please contact the Museum Experience staff at 214-741-7500 four weeks in advance to make arrangements.

Stroller Policy
Due to safety concerns, strollers are not allowed in Museum theaters.

Photography
Photography is permitted in the Museum providing it is conducted without disruption to Museum operations and visitor experiences and does not affect the safety of the exhibitions and artifacts. Flash, video, or live-streaming is prohibited.

Food and Drink Policy
Outside food or drink are not permitted in the Museum.

An Immersive, Interactive Journey Unlike Any Other

Please join us for a visit. Unforgettable doesn't begin to describe the experience.