Privacy Policy

Last update: January 26, 2024

Your Privacy Rights

The Dallas Holocaust and Human Rights Museum (“DHHRM” or “we” or “our”) is committed to protecting your privacy when you (“you” or “your” or “user”) visit our websites or use a DHHRM kiosk or application (collectively referred to as the “DHHRM website” or “Site”). By using the DHHRM website, you agree to be bound by the terms and conditions of DHHRM’s Privacy Policy and Terms of Use (https://www.dhhrm.org/termsofuse). The DHHRM Privacy Policy is outlined below. A link to this policy is provided in the footer information on every page of the DHHRM website.

Content, displayed to you on the DHHRM website and elsewhere, including advertisements and information about DHHRM’s programs and products, may be customized to your interests and preferences based on your personally identifiable information and website usage information collected online unless you opt out by following the instructions that can be found at the NAI’s consumer website at https://optout.networkadvertising.org/?c=1 or Aboutads.info at https://optout.aboutads.info/?c=2&lang=EN or Your Online Choices at https://youronlinechoices.eu/ . You have to opt out using each of Your Web-browsing applications and devices separately. However, if you opt out we may still suggest offerings to you on the DHHRM website based on your history at the DHHRM website.

We may share your personal information with third parties for third-party marketing purposes, as further described below. You can elect for us not to do so by emailing us at donotshare@dhhrm.org.

1. Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, or in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, e-mail address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

2. Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

3. How we use collected information
DHHRM may collect and use Users' personal identification information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
  • To improve our Site: We may use feedback you provide to improve our products and services.
  • To send periodic e-mails: We may use the e-mail address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

4. How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal identification information and data stored on our Site.

5. Sharing your personal identification information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined below. DHHRM membership information, including member names and addresses, may be shared with other local nonprofit arts organizations on a limited basis. If you would like to request that your membership data not be shared, please call the DHHRM membership department at 469-399-5210.

6. Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

7. Our Policy on collecting information on the DHHRM Website
A. Online retail purchases
When you order a product from the DHHRM online store, we need to know your name, billing and shipping addresses, telephone number, email address, and credit card information to process your order. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at 469-257-4291 for the issue to be evaluated and resolved. We do not store credit card numbers. We will retain your other personally identifiable information for our records, in order to facilitate better customer service, and to inform you of our products and promotional offers.
DHHRM does not process any credit card transactions, all credit card transactions, ticketing, online memberships and donations on the website are handled by PatronManager (https://patronmanager.com), a Salesforce company, Bluefin (https://www.bluefin.com/products/salesforce-appexchange/). The website is run by Tegan.

B. Online memberships and donations
When you purchase a DHHRM membership or make a donation to DHHRM online, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at membership@dhhrm.org or call 469-399-5210 for the issue to be evaluated and resolved. We will retain your personally identifiable information for our records, in order to facilitate better customer service. We do not store credit card numbers. To process payments for members who have selected automatic renewal, DHHRM will retain payment information using tokenization technology for enhanced security.

C. Online purchases of Museum admission tickets, event tickets, and course registrations
DHHRM uses third-party vendors to administer and process your online purchase of admission tickets to the Museum. We also work with third-party contractors to process ticketing for certain events or registration for certain courses. DHHRM requires its vendors to maintain the security of the information which you provide to them and restricts the vendors from using this information in any way not expressly authorized by DHHRM.

D. Online surveys
From time to time, DHHRM may invite you to participate in surveys posted on the DHHRM website or sent to you by email. You may decide whether you wish to complete such surveys, which may ask about your background, occupation, or similar questions. We use this information to help us better understand our audience, which in turn allows us to better meet your needs and interests. Information collected in these surveys is never sold or rented to third parties for marketing purposes, but we may share it with outside vendors to analyze the information we collect (see “Use of third-party service providers” below).

E. Online contests
DHHRM will occasionally offer visitors the opportunity to participate in online contests or sweepstakes. If you choose to enter, you may need to provide your name and email address so that we may contact you in connection with the contest. We may also request that you provide us with certain other information, such as your zip code and state of residence.

E. Children 12 and under
DHHRM does not solicit personal information from children. Visitors 12 years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other website.

8. DHHRM newsletters
DHHRM offers visitors to the DHHRM website and users of DHHRM Audio (both our downloadable iOS app and Android OS app, where you may also opt in to receive push notifications, and the devices available to visitors at the Museum) the opportunity to subscribe to one or more of our online newsletters, a service hosted by a third-party contractor that has agreed to use the email address you provide only to send our newsletters to you. If you opt in via the subscription form found in the footer section of any page on dhhrm.org, you will receive DHHRM’s monthly newsletter and other communications from the Museum. You may subscribe or unsubscribe at any time by following the instructions on our newsletters.

9. Emailing DHHRM
If you send an email to DHHRM, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to DHHRM by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the DHHRM website, services, and products, and to fulfill or respond to your requests for products, services, or information.

10. Site usage information
As is the case with many websites, our servers automatically collect your IP address when you visit our website, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your website usage. Clickstream data includes, for example, information about your computer or device, Web browser and operating system and their settings, the referring page that linked you to the website, the pages or content you see or click on during your visit and when and for how long you do so, items you download, transactions you complete, and any search terms you have entered on the DHHRM website or a referral site.

Among other things, this information enables us to generate analytics reports on the usage of our website. We use Google Analytics and Google Tag Manager to do this To opt out of your DHHRM website usage being included in our Google Analytics reports, you may follow the instructions at https://tools.google.com/dlpage/gaoptout.

Our site may use "cookies" to enhance user experience. Users' web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent; however, as they do so, some parts of the site may not function properly. Our site also uses tracking pixels to gather data for the purpose of advertising and market research. Data collected via tracking pixels contained in the website are anonymously stored and processed for statistical purposes in order to optimize the online experience and to adapt the content of future advertisements to even better address the interests of the audience.

11. Third-party ad servers and networks
We use third-party advertising companies to serve advertising (“ads”) when you visit our website and elsewhere online. These third-party ad-serving companies include Google Ad Manager, Facebook, Instagram, and Xaxis. We may collect, use, and share personal data from and about you with these entities, to personalize and show ads to you and others on our website and elsewhere online and to measure their impact. These companies may use information about your visits to this and other websites, the region of the country or world where your IP address indicates you are located, as well as other information about you in order to provide advertisements about goods and services of interest to you. These companies may employ cookies, pixel tags, and other tracking technologies to cause relevant ads to be displayed to you. By using our website or transacting with us, you agree to this. We encourage you to read these businesses’ privacy policies to learn about how they treat your information (https://policies.google.com/privacy, https://www.facebook.com/privacy/policy/, https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect, https://www.xaxis.com/privacy-notice/. For more information about third-party advertisers and how to prevent them from using your information, visit the NAI’s consumer website at networkadvertising.org/choices/ or Aboutads.info at aboutads.info/choices/ or Your Online Choices at youronlinechoices.eu.

12. Social media
We maintain a presence on several social networking platforms, such as Facebook, Instagram, and Twitter, and we also incorporate some third-party social networking features onto our website. Through these platforms and features, we receive some personal information and some usage information about you, and this Privacy Policy applies to that information as well. In addition, these third-party social networking platforms have their own privacy policies, which explain how the third parties that provide them will use and protect your information. The information we receive from third parties may depend on the privacy settings you have on the third-party platform.

13. Do-not-track disclosures
Some Web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates. Because of differences in how Web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not change our tracking practices (which are explained in more detail under “Site usage information” above) in response to DNT settings in your Web browser.

Our third-party partners, such as Web analytics companies and third-party ad networks, collect information about your online activities over time and across our website and other online properties. These third parties may not change their tracking practices in response to DNT settings in your Web browser, and we do not obligate these parties to honor DNT settings. We utilize Google Analytics for our Web analytics, and you can opt out of your DHHRM website usage data being included in our Google Analytics reports by visiting https://tools.google.com/dlpage/gaoptout.

14. Your California privacy rights
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt out of such information-sharing. As discussed above, if you wish to opt out of our sharing of your information with third parties for the third parties’ direct marketing purposes, please contact us at donotshare@dhhrm.org.

A. Use of third-party service providers
From time to time, DHHRM retains qualified third-party service providers to help us manage the DHHRM website and allow us to better serve our visitors, customers and others who contact us. These may include third-party contractors who assist us by processing registration and ticketing for the Museum and for certain events or courses. We also engage third-party vendors to analyze the information we collect on the DHHRM website and through other resources for marketing or similar purposes. We also use third-party service providers to process your payment transactions and detect possible fraudulent use of a payment card. These service providers receive the information you enter into our website, and information about your payment card, purchase, mobile device, computer, software and their location, for fraud detection purposes. By submitting your information to make a purchase, you agree to this. DHHRM requires its vendors to maintain the security of the information to which they are provided access and restricts the vendors from using the information in any way not expressly authorized by DHHRM.

We may contract with third parties who use cookies, clear gifs, device fingerprinting, and other online tracking technologies to collect information on our behalf. These parties are required to maintain the confidentiality of this information. If you would like to opt out of this use of your information, you can change the preferences of your browser so that it does not accept cookies. We may contract with companies or others to provide certain services, including data management, promotional services, etc. We provide these service providers with the information they need to perform these services, but we restrict the vendors from using the information in any way not expressly authorized by DHHRM.

We also contract with third-party vendors who process applications for Museum employment or opportunities to participate in Museum-related activities. DHHRM requires its vendors to maintain the security of this information and restricts the vendors from using the information in any way not expressly authorized by DHHRM.

15. Linking
Please be aware that the DHHRM website may contain links to other sites operated by third parties over which we have no control. Once you leave the DHHRM website, the DHHRM Privacy Policy will not apply, and you access such sites at your own risk.

Different rules may apply to their collection, use, or disclosure of your personal information. We encourage you to review other websites’ privacy policies and terms of service before revealing any personally identifiable or sensitive information. DHHRM does not control, and is thus not responsible for, the content or privacy practices and policies of such other sites and under no circumstances shall we have any liability whatsoever for the activities conducted by or at any website accessed from or through the DHHRM website.

16. Security
The DHHRM website uses various measures designed to secure information. However, there is no such thing as 100% security. If you prefer, you may also place a DHHRM Store order by phone at 214-307-1443. For membership gifts, you may call 469-399-5210 and for donations, you may call 469-257-4291.

It is important for you to protect yourself against unauthorized access to your password and to your computer.

Be sure to use a known and trusted secure connection and to log off when finished using a shared computer. You should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.

Please be advised that when placing an online order through the DHHRM online store, your personal data will be protected in accordance with United States law, which may not require the same level of protection as is legally required in other countries, such as countries in the European Union.

17. Revisions to our privacy policy
Please note that DHHRM may revise its privacy policy at any time, without notice, such changes to be effective immediately upon posting on the DHHRM website. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy. In some cases (for example, if we significantly expand our use or sharing of your personal information) we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.

18. Contact DHHRM
Send your questions, comments, or concerns about our privacy policy or any other aspect of our website to info@dhhrm.org.

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